Reference

Terms and Conditions for Using Shivaji Apps

These terms set out what you agree to when you access Shivaji Apps and use your account — including deposits via bKash, Nagad, or Rocket, gameplay, and how we handle disputes.

Account Eligibility RulesWallet and Payment TermsDispute and Account ProcessLive casino and slots
Shivaji Apps Terms and Conditions for Using Shivaji Apps
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

We take account security seriously. Your login is protected with OTP verification on each new device session — you will receive a code to your registered mobile number before access is granted. If you ever receive an OTP you did not request, contact us immediately through live chat so we can lock the session. We retain account and transaction records as required to process disputes and verify wallet payments. You can request a summary of your account data by contacting support with your account ID.

OTP Login Security

Every new device session requires OTP confirmation sent to your registered mobile number. This prevents unauthorised access even if your password is compromised.

Transaction Records

We keep a full log of deposits and withdrawals, including bKash, Nagad and Rocket references. You can view your history in the account dashboard or request it via support.

Data Requests

You may request a copy of the data we hold on your account. Submit the request through email support with your account ID and we will respond within a reasonable period.

Account Closure

To close your account, email support with your request. Any remaining wallet balance will be returned to your registered payment method — bKash, Nagad, or Rocket — before the account is deactivated.

REACH OUR TEAM

How to Contact Us About These Terms

If you have a question about how these terms apply to your account, or if you need to flag a discrepancy in a wallet transaction, our support team is the right place to start. Bring your bKash, Nagad, or Rocket transaction reference and your account details so we can resolve it quickly.

Live Chat Open the chat window inside your account dashboard. Share your account ID and the relevant transaction reference for the fastest response on terms-related queries.
Email Support Write to our support address with your account details and the specific clause or transaction you want to raise. We aim to reply within one business day.
In-Account Help The help section inside your account covers common terms questions — account status, wallet name matching, and what happens if a payment is flagged for verification.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — especially around wallet payments, account access, and what to do when something does not look right.

These terms apply to anyone who creates and uses an account on Shivaji Apps. Access and eligibility depend on your local law and the region where you are located — it is your responsibility to confirm that using this service is permitted where you are.

No. Your wallet account must be registered in your own name and match the name on your Shivaji Apps account. A name mismatch will flag the transaction for manual verification, which delays processing until support confirms the details.

Use the password reset option on the login page. A reset link is sent to your registered email. If you also lose access to that email, contact support directly with your account ID and registered mobile number for identity verification.

Go to your transaction history in the account dashboard and note the reference number. Then contact support via live chat or email, providing the reference and the amount. We will check it against the bKash, Nagad, or Rocket confirmation record on our side.

We may update these terms when needed. When we do, the revised version is published on this page. Continued use of your account after a change is published means you accept the updated terms — so check this page if you have any doubts.

Send a written closure request to our support email with your account ID. We settle any remaining balance to your registered wallet — bKash, Nagad, or Rocket — then deactivate the account and confirm closure to you by email.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.