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Your Account, Your Limits — Managed Your Way

Responsible Play at Shivaji Apps means you stay in charge of how you spend time and money on the platform.

Spending AwarenessSession ControlsAccount BreaksSupport Access
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Shivaji Apps Your Account, Your Limits — Managed Your Way
GET ACCOUNT HELP

Support Paths for Responsible Play

If your account controls raise a question or you want to talk through your options, our support team is ready. Here's how to reach us when it matters.

Team online

Live Account Chat

Open the chat widget from your account dashboard any time a session feels off. An agent can pull up your account history and walk through spending or break options with you directly.

Account Pause Request

Send a pause request through account settings or via the support channel. We confirm the pause and it takes effect on your account before the next session can start.

Activity Review

Ask support to send a summary of your recent activity — deposits made via bKash, Nagad, or Rocket included — so you have a clear picture before deciding your next steps.

HOW WE OPERATE

How Shivaji Apps Runs Responsible Play

We don't treat Responsible Play as a checkbox. The controls we offer are tied directly to your live account — not a separate process. Here's what that means in practice.

Account-Level Controls

Spending reminders and session limits sit inside your account profile. Changes you make apply immediately and are confirmed by a notification — no delay, no ambiguity about whether it worked.

No Pressure on Break Requests

When you request an account break, we don't ask you to reconsider or counter with a promotion. The request is acknowledged, the account is paused, and you get confirmation via your registered contact.

Wallet Transparency

Every bKash, Nagad, and Rocket transaction is logged and visible in your account history. You can review exactly what moved and when — useful when you're doing your own spending check.

Availability by Eligible Region

Access to Shivaji Apps depends on your local law and eligible region. Responsible Play tools are part of the account for all active users, regardless of which game category you use.

Shivaji Apps What Responsible Play Looks Like Here

What Responsible Play Looks Like Here

Responsible Play is built into your account, not buried in a help page. When you open your profile settings, you'll find controls to review your activity history, set spending awareness reminders, and request a temporary account pause. These steps apply whether you're on mobile in Dhaka or switching over to desktop for a longer session. Our support team can walk you through

any of these controls directly — reach them through the account help channel and they'll confirm your request is logged. No form-filling maze, no waiting on a generic FAQ. Real account care, handled through the same wallet and support setup you already use.

Responsible Play Terms You Should Know

01
What is a spending limit in the context of online accounts?

A spending limit is a cap you set on how much money can move into your account within a given period — daily, weekly, or monthly — to keep your activity within a budget you choose.

02
What does 'account cool-off' mean?

A cool-off is a short voluntary break — typically a day to several weeks — during which your account is suspended. You choose the length and the platform enforces it automatically without further prompting.

03
What is session time tracking?

Session time tracking records how long you're logged in and actively playing. Some platforms surface this as a real-time clock or periodic reminder so you stay aware of how long a session has run.

04
What does 'net loss awareness' mean?

Net loss awareness refers to features that show your running balance of deposits minus withdrawals over a period, giving you a factual view of your position rather than relying on memory.

05
What is a reality check prompt?

A reality check is a timed in-session notification that pauses the action briefly to show how long you've been playing and optionally your session spend, helping you make a deliberate choice to continue or stop.

06
What does KYC mean for account management?

KYC stands for Know Your Customer — the identity verification step a platform runs before processing withdrawals. It confirms the account belongs to you and that wallet details like bKash or Nagad match your registration.

Common Questions About Responsible Play

Go to your account profile, find the Responsible Play section, and set the amount and time period you want to track. You'll get a notification when you approach the threshold you've chosen, before it's reached.

Yes. Send a pause request through account settings or contact support directly. The account is suspended before your next session starts, and you'll receive a confirmation. The pause length is your call.

Your external wallet apps — bKash, Nagad, Rocket — are completely separate from your Shivaji Apps account. A pause only affects platform access; your mobile wallets and any pending withdrawals process normally.

Your transaction history is in the account dashboard. It lists every deposit and withdrawal with date, amount, and payment method. You can also ask support to send you a summary for a specific date range.

Reach our account support team through the chat channel and tell them directly. They can activate a longer account suspension on request and point you toward independent support organisations available in Bangladesh.

Yes. Spending reminders, session tracking, and account pauses cover all activity on the platform — whether you're following cricket markets, playing Crash Skyline, or sitting at a live table. There's no category exclusion.
Reference

Responsible Play Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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